Unfortunately there are cases when payments will not go through the system as the process involves both our systems and the bank's.
Please double check to ensure that all information has been entered correctly, that the card you are using has not expired and that the billing address matches exactly as it appears on your bank statement. These incorrect details will cause your payment to fail - this is a security measure banks put in place to protect your security.
Should this fail please try an alternative method for payment - we accept all major credit and debit cards, as well as PayPal, Amazon payment and Ukash.
Should the problem persist please click here to contact us.