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Help & Contact

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  • Delivery & Returns
    Delivery OptionDelivery TimeCost
    UK & Ireland
    UK – Click & Collect from store3–5 working days (Mon–Fri)£3.99 or FREE over £15
    UK – Click & Collect from store next dayNext working day when ordered by 8pm (Mon–Fri)£4.99
    UK – Standard3–5 working days (Mon–Fri)£3.99 or FREE over £30
    UK – Next DayNext working day when ordered by 8pm (Mon–Fri)£4.99
    UK – Saturday Delivery by 1pmNext day when ordered by 6.30pm Friday£4.99
    * Please note Highlands, Channel Islands & N. Ireland may be 3–7 Working Days.
    * Estimated delivery times all exclude weekends and public holidays.
    Europe Standard Delivery5–7 Working days£6.99 or FREE over £50
    European Express3 Working daysFrom £11.99
    Africa Standard Delivery10 Working days£9.99 or FREE over £50
    Africa Express3 Working daysFrom £14.99
    Asia/Australia Standard Deliver9 Working days£9.99 or FREE over £50
    Asia/Australia Express<5 Working daysFrom £12.99
    North America Standard Delivery8 Working days£9.99 or FREE over £50
    North America Express3 Working daysFrom £13.99
    South America Standard Delivery10 Working days£9.99 or FREE over £50
    South America Express3 Working daysFrom £19.99
  • Can I amend my order after it has been placed?

    Unfortunately, once you've placed your order, it is not possible to amend any details this includes changing the delivery option, delivery address or payment method, as our warehouse team will have already started processing your order!

  • Can I cancel my order after it has been placed?

    We may be able to cancel your order but we can only do this by telephone.

    You need to contact us as soon after you have placed your order otherwise it may be too late.
    Please note - we are unable to cancel your order by email.

    If it is too late for us to cancel your order, simply return your order with the invoice enclosed in your parcel, we offer a free returns service for UK customers, for International returns we recommend you select a traceable postal service as we cannot be held responsible for lost or damaged goods. Once we have received the goods back, we will process a refund for you.

    Alternatively, if you are a UK customer, just return your order to your local store along with your dispatch note and they will refund or exchange the order for you.                                                         Please note – We are unable to issue refunds only exchanges in store for items paid for using PayPal, Amazon Pay or Ukash.

  • Can I track my order?

    We are pleased to tell you that you can find the tracking details in your dispatch email, once your order has been dispatched from our warehouse you will receive and automated email that will contain your tracking number and shipping details. You will then be able to track your order using the link to the courier’s website.

    Please note for next day delivery and click & collect services order have to be placed before 5pm, next day deliveries should arrive between 7am-7pm the following day.

  • I’m missing an item from my order, what should I do?

    We may have sent your items in separate parcels so please check your emails to see if any of your items will be arriving separately.
    If your order has been sent in different parcels then each delivery note will tell you the items you can expect to find inside. Please check the delivery notes from each part of your order to make sure you're not missing anything.
    If an item is missing, please contact us with your order number and the missing item's name and number. We will resolve the issue for you as quickly as we can.

  • How do I return an Item?

    If you are not completely satisfied with your purchase, please send it back to us in its original condition within 30 days. The garment(s) must be returned with all original tags and packaging. Please indicate on your Invoice whether it is an exchange or a refund. Upon receipt of and examination we will exchange the item and despatch the very same day or we will issue a full refund to the value of the item(s). Please note that goods must be returned and have arrived at Head Office within 30 days.

    Blue Inc will not be able to refund any delivery charges. Due to this, we recommend returning any goods to your nearest store. We recommend any returns made by mail are sent recorded delivery to ensure it arrives safely and correctly. It is the customer's responsibility to ensure the package is sent to us. Exchanges and refunds are not available on underwear due to hygiene reasons, except where the item is faulty.

    All mailed returns should be addressed to Blue Inc, Blue Inc House, 15a Uplands Business Park, Blackhorse Lane, London E17 5QJ.

    All of our items are inspected before dispatch, however should you receive a faulty of incorrect item, please send it back to us with the attached invoice. All items are checked when returned and if we find that your product is faulty then we will return you the full cost, including delivery charges. If you have any issues with returning your item please contact us quoting your reference number, name and product purchased. Please also add your reason for return and whether you require an exchange or refund. We will advise you on how to proceed with your return.

  • How long does it take to process my refund?

    We aim to process your returns and refunds as quickly as possible, we will send you an email confirmation of the refund and the value amount. After receiving the conformation email dependent on payment method please allow up to 1-5 workings days for the money to be credited to your account. If you have not been refunded after 21 days of returning the item, please contact us with the proof of postage information on your Post Office receipt and we will look into this for you.

  • I have received my refund but not the delivery charge?

    Delivery charges are only refundable if you cancel your entire order, it’s within the 14 day Cooling-Off period or the goods received are faulty. The cost of returning goods to us outside of this is the responsibility of the customer.

  • What forms of payment do you accept?

    We currently accept the following methods of payment:

    • Visa and MasterCard credit cards
    • Visa Debit, Visa Electron, Maestro, Solo and Mastercard debit cards
    • American Express charge card
    • Amazon payment, PayPal  and Ukash
    • One for all gift cards
  • Why won't my payment go through?

    Unfortunately there are cases when payments will not go through the system as the process involves both our systems and the bank's.

    Please double check to ensure that all information has been entered correctly, that the card you are using has not expired and that the billing address matches exactly as it appears on your bank statement. These incorrect details will cause your payment to fail - this is a security measure banks put in place to protect your security.

    Should this fail please try an alternative method for payment - we accept all major credit and debit cards, as well as PayPal, Amazon payment and Ukash.

    Should the problem persist please click here to contact us.

  • How do I return an item to one of your stores?

    Unfortunately only items purchased using a credit or debit card can be returned to stores, items paid for using Amazon payments, PayPal or Ukash have to be returned to our warehouse for a refund to be issued. To return an item to one of our stores, visit our Store Locator page to find out which is your nearest store. When returning the item please remember to bring the invoice received with your product as this is your proof of purchase. Without this an exchange or refund cannot be actioned. You can return an item up to 30 days after you have received it.

  • How do I return an item using CollectPlus

    FREE and convenient returns with CollectPlus

    You can now use CollectPlus to return parcels to Blue Inc!

    Collect+ is a convenient way to return parcels via local shops trusted by thousands of busy people every day. There are over 5,500 Collect+ stores and most are open from early in the morning until late, 7 days a week.

    Simply click here to find your local CollectPlus store and obtain your returns label.

    Enter your order number then print and attach the label to your parcel, ensuring any outbound delivery labels are removed or covered. Drop off your parcel in-store, where you will be given a receipt and tracking code. You can track you parcel by clicking here.

    Please note, you must obtain a returns label before taking your parcel into a CollectPlus store. CollectPlus will not accept responsibility for parcels handed into a store without a CollectPlus returns label.

    You can return parcels with cabin baggage dimensions up to 10kg using CollectPlus.

  • Where do you deliver?

    We deliver to all EU countries and most other countries around the world. If you do not see a delivery option for your country at check out, please contact us.

  • How Do I Know My Payment Information Is Safe?

    Payment security is vital to blue Inc. Our website is secured using encryption software to ensure that our information is safe and secure at all times. Our website is also secured by Verisign which means our information is always secured with 128 bit encryption.